Shipping & Payment Info

Last updated: October 5, 2026

1. Order review and processing

Orders are reviewed for payment authorization, product availability, address accuracy, and compliance with our research-use-only Terms & Conditions. Processing begins after an order is accepted. If we need additional information, we will contact you using the details provided with the order.

2. Shipping options and charges

Available shipping methods and carrier-calculated charges are displayed at checkout for eligible delivery addresses. The current storefront uses USPS carrier-calculated rates. A shipping option is not guaranteed until it appears and is selected at checkout.

3. Delivery estimates

Any delivery estimate shown at checkout is provided by the carrier and is not a guaranteed arrival date. Carrier delays, weather, address issues, holidays, and other events outside our control may affect delivery.

4. Shipping addresses

Customers are responsible for entering a complete and accurate delivery address. Contact labkieds@gmail.com as soon as possible if an address needs correction. We cannot guarantee changes after an order has entered fulfillment or has been transferred to the carrier.

5. Tracking and delivery issues

When tracking is available, it is provided through the order record or shipment notification. If tracking shows an unusual delay, loss, or delivery problem, contact labkieds@gmail.com with your order number so we can review the shipment and work with the carrier where appropriate.

6. Damaged, incorrect, or missing items

If a shipment arrives damaged, contains an incorrect item, or is missing an item, contact us promptly. For shipping damage, keep the product and packaging where safe and follow the documentation instructions in our Return Policy. Do not use a damaged product.

7. Payments

Available payment methods are displayed during checkout. Payments are handled by third-party payment providers and are subject to their authorization and security checks. We do not ask customers to send complete payment-card information by email or through the contact form.

8. Order cancellation and refunds

Orders may be declined or canceled when payment is not authorized, an item is unavailable, or an order cannot be fulfilled lawfully or consistently with our Terms. Refunds, when approved or required, are returned to the original payment method where available. See our Return Policy for additional details.

9. Contact

For shipping or payment questions, email labkieds@gmail.com and include your order number when applicable.